01 General
This complaints and refunds information applies to all services ordered through the Boating.hr platform (the „Platform”) - vessel listing packages with which owners pay for the publication and promotion of a vessel rental listing.
The service provider is (the „Operator”):
Boating.hr
Company: auto7 d.o.o.
Address: Zagrebačka ulica 70, Varaždin
VAT/ID: 12072885869
E-mail: [email protected]
Phone: +385 99 374 4389
Your rights under this document derive from the Croatian Consumer Protection Act and the Civil Obligations Act and do not limit any other rights you have under mandatory law.
This information applies solely to the vessel listing package contract concluded with the Operator. A vessel rental is agreed directly between the owner and the renter, outside the Platform, and the Operator is not a party to that agreement and does not collect rent or deposits. Disputes about the rental itself (condition of the vessel, damage, return of the deposit, cancellation of the rental) are resolved by the owner and the renter between themselves in accordance with the rental agreement.
02 Submitting complaints
In accordance with the Consumer Protection Act, you may submit a written complaint about the quality of our services:
- by e-mail to [email protected],
- by post to: auto7 d.o.o., Zagrebačka ulica 70, Varaždin, Croatia.
What to include in the complaint
To help us resolve your complaint as quickly as possible, please state your name and surname, the e-mail address of your user account, the order or invoice number, and a description of the problem. We will confirm receipt of your complaint without delay.
We will respond to a received complaint in writing no later than 15 days from the date of receipt. We keep records of received complaints in accordance with regulations.
03 Liability for service defects
The Operator is liable for material defects in the service provided in accordance with the Civil Obligations Act. A defect exists in particular if the service has not been performed to the agreed scope or quality - for example, if a package has been paid for, but a vessel listing that meets the Platform's requirements was not published for the agreed duration through our fault.
In the event of a service defect, you have the right, at your own choice, to request:
- free rectification of the defect, i.e. proper performance of the service (e.g. re-publication of the listing or correction of the package duration),
- a proportionate price reduction,
- termination of the contract and a refund of the amount paid, if the defect is not remedied within a reasonable period.
Please notify us of a defect without delay after you notice it, using the contact details stated in this document.
04 Withdrawal from the contract within 14 days
If you are a consumer within the meaning of the Consumer Protection Act, you may unilaterally withdraw from a distance contract within 14 days of the date the contract was concluded (the package order), without giving any reason.
An unambiguous statement expressing your wish to withdraw is sufficient - e.g. an e-mail with your name and surname, the e-mail address of your user account and the order number, sent to [email protected]. We will confirm receipt of your withdrawal statement without delay.
Exception: service performed with your express consent
If, at the time of ordering, you expressly requested that the service (publication of the listing or activation of the package) begins immediately, before the withdrawal period expires, and confirmed that you are aware that you lose the right of withdrawal once the service has been fully performed - the right of withdrawal ceases at the moment the service is fully performed.
If performance of the service began at your request within the withdrawal period and you withdraw from the contract before it has been fully performed, you are required to pay a proportionate part of the price for the service provided up to the moment of withdrawal, while the remainder is refunded.
05 Refunds
When you are entitled to a refund - due to withdrawal, an accepted complaint or termination because of a service defect - we issue the refund:
- without undue delay, and no later than 14 days from the date we receive your withdrawal statement, or from the date your complaint is accepted,
- using the same means of payment you used for the payment - unless you expressly agree to another means of payment,
- without any additional cost to you.
How the refund is paid out
For card payments, the refund is made exclusively to the same card, via the CorvusPay system - when the funds become visible depends on the card-issuing bank. For bank transfers, the refund goes to the IBAN from which the payment was made, or to the IBAN you provide to us.
06 Out-of-court dispute resolution
If you are not satisfied with the outcome of your complaint, you may attempt to resolve the dispute out of court. A consumer may also report a dispute through the European Union platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odrAll relationships are governed by the law of the Republic of Croatia, and any disputes that cannot be resolved amicably fall under the jurisdiction of the competent court in the Republic of Croatia.
07 Contact
For complaints, contract withdrawal and refunds, you may contact the Operator:
Boating.hr
Company: auto7 d.o.o.
Address: Zagrebačka ulica 70, Varaždin
VAT/ID: 12072885869
E-mail: [email protected]
Phone: +385 99 374 4389